Explore Frontier Utilities Plans
PROVIDER REVIEW
Frontier Utilities Review 2026
Frontier Utilities has served Texas electricity customers since 2008, establishing itself as a Houston-based provider with a focus on bilingual support and flexible contract terms. The company earns a 4.7-star rating with a strong NPS of 74, reflecting generally positive customer sentiment. Its customer service score of 80/100 indicates responsive support, though the billing clarity score of 45/100 suggests room for improvement in invoice transparency. With 67 PUC complaints over the past 12 months—below the 202-complaint average across tracked providers (not size-adjusted)—Frontier maintains a relatively modest regulatory footprint.
FRONTIER UTILITIES
Complete Provider Analysis
Frontier Utilities differentiates itself as one of few Texas retail electricity providers offering full Spanish-language customer support, making it particularly appealing to bilingual households. The company offers no-deposit options and a relatively low $100 early termination fee, providing flexibility for customers wary of long-term commitments. Their 60-Day Happiness Guarantee adds another layer of consumer protection. While customer service ratings are strong, prospective customers should review billing statements carefully given the lower clarity scores reported by existing customers.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology scores each customer review and filters out spam, off-topic and employee reviews to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
We analyze each provider’s Google customer reviews and score every review on a 1-10 recommendation scale. Reviews that are spam, off-topic, or written by employees are filtered out. NPS is the percentage of promoters (9-10) minus the percentage of detractors (1-6), mapped to a 3.0-5.0 star scale.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Frontier Utilities’s complaint history from the PUC database.
Total Complaints (12 mo)
67
Avg. Across 15 Providers
202
Billing
33
Service & Disconnection
28
Slamming/Cramming
5
Other
1
Monthly Complaint Trends (Jan 2022 – Sep 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, and starting or providing service, plus complaints about improper disconnection, insufficient notice before disconnection, or reconnection after payment.
Complaints the PUC files outside the billing, service, and slamming/cramming categories.
CUSTOMER REVIEWS
What Customers Are Saying
Recent Google reviews from Frontier Utilities customers, quoted as written (long reviews are shortened). We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
“I needed an electric company fast when I moved into an apartment, and didn’t have time to research much. But I have nothing but praise for them since they allowed me to switch my plan several times with no penalties. Since there was an issue with my A/C unit, it caused my bills to be higher than they should be. Customer service got me on the best plans until my A/C issue was resolved. I now receive relatively low energy costs considering I’m in the summer heat. And their app allows you to see about how much your bill will be and how much energy you’re using. I will be staying a customer with…”
“I’ve been with Frontier for 2 years now and never have any issues! Their customer service reps go above and beyond to help me out with any questions or concerns I have. I recently spoke with Franco about my upcoming renewal and he went over the best options for me and even got me a credit on my account! He answered all my questions and went into detail on all of the options. Thank you!”
“Excellent customer service! Juan helped me with my electric plan and the whole process was super easy and smooth. He was very kind, patient, and took the time to explain everything clearly. I really appreciated his help. Highly recommend Frontier Utilities”
“Franco, at Frontier Utilities, went above and beyond to provide me the best cost effective electricity plan available. Much appreciated…Thanks!!!”
Critical Feedback
“I’ve been a Frontier Utilities customer for years. While I don’t always make my payment on the exact due date, I always pay my bill within a reasonable amount of time. I understand and accept the 5% late fee—that’s fair if I’m late. What I don’t understand is why Frontier charges a $25 disconnection fee the very next day after adding the 5% fee, with no grace period whatsoever. Between the late fee and the disconnection fee, I’m paying around $40 in extra charges for being only a few days late. That feels excessive and more like a revenue-generating tactic than a reasonable policy. Long-term…”
“I very much dislike deceptive practices. I was told I would have a rate of 10.1 per kw hour and that is not the case. I am currently looking for a new company because I very much dislike when companies use deceptive tactics for customer acquisition.”
“Horrendous experience trying to transfer service from one address to a new address. This is not something you can do online (which is such an old way of handling things because a change of address for service should be an easy thing to process online. So I had to call their customer support line and spent over an hour trying to get transfer service done before I gave up. This is just ridiculous! They need to make their transfer of service much more streamlines and stop operating with out of date procedures.”
FINAL VERDICT
Our Recommendation
Frontier Utilities: Recommended
Excellent service for bilingual households seeking flexibility
Frontier Utilities earns a recommendation based on strong customer satisfaction metrics and manageable regulatory concerns. With a 4.7/5.0 star rating and an impressive NPS of 74, customers clearly appreciate what this Houston-based provider delivers. The customer service score of 80/100 reflects their commitment to bilingual support, a genuine differentiator for Spanish-speaking households. However, the billing clarity score of 45/100 suggests room for improvement in how charges are communicated. On the regulatory front, Frontier logged 67 PUC complaints over the past 12 months—below the 202-complaint average across tracked providers, though these raw counts aren’t adjusted for customer base size. The majority of complaints involved billing (33) and service/disconnection issues (28). For customers who value flexible contract terms and Spanish-language support, Frontier delivers solid performance with the caveat that bill details may require closer attention.
Pros
- Excellent 4.7 out of 5.0 star rating overall
- Strong customer loyalty with NPS score of 74
- Customer service scores excellent at 80 out of 100
- PUC complaints below average among tracked providers
- Low slamming and cramming complaints indicate ethical practices
- Service disconnection issues relatively minimal compared to peers
Cons
- Billing transparency score needs improvement at 45 out of 100
- 33 billing-related PUC complaints in past year
- Bill notifications and credit explanations could be clearer
- Time-of-use rate communication lacks clarity for customers
- 28 service and disconnection complaints filed with PUC
Best For
- Spanish-speaking customers seeking bilingual support
- Those who prefer flexible contract terms over long commitments
- Customers who prioritize responsive customer service
- Households comfortable reviewing bills carefully for accuracy
- Texans looking for a mid-sized provider with personal touch
PRICE COMPARISON
How Frontier Utilities Compares
See how Frontier Utilities’s electricity rates compare to other Texas providers. Prices are average all-in rates (including utility delivery charges) across each provider’s plans in every Texas utility area we track, at the selected monthly usage level.
Frontier Utilities Avg Price
15.5¢/kWh
Market Rank
#11 of 17
vs Market Average
0.1% above
Market Average
15.5¢/kWh
Texas Providers We Track (1,000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 13.52¢ | 7.23¢ | 19.58¢ | 35 |
| #2 | Energy Texas | 14.02¢ | 7.23¢ | 19.58¢ | 40 |
| #3 | Constellation | 14.32¢ | 12.82¢ | 16.32¢ | 10 |
| #4 | Gexa Energy | 14.46¢ | 7.03¢ | 20.61¢ | 42 |
| #5 | Cirro Energy | 14.82¢ | 7.06¢ | 20.83¢ | 38 |
| #6 | 4Change Energy | 14.90¢ | 7.03¢ | 20.09¢ | 61 |
| #7 | Discount Power | 14.93¢ | 7.06¢ | 20.83¢ | 38 |
| #8 | Just Energy | 14.95¢ | 6.90¢ | 22.21¢ | 83 |
| #9 | APGE | 15.06¢ | 6.70¢ | 23.40¢ | 107 |
| #10 | Atlantex Power | 15.15¢ | 13.40¢ | 16.42¢ | 12 |
| #11 | Frontier Utilities This Provider | 15.52¢ | 7.03¢ | 20.61¢ | 36 |
| #12 | Tara Energy | 15.57¢ | 15.06¢ | 17.01¢ | 6 |
| #13 | Amigo Energy | 15.62¢ | 14.26¢ | 17.70¢ | 29 |
| #14 | Reliant | 16.13¢ | 11.86¢ | 20.83¢ | 41 |
| #15 | Direct Energy | 16.69¢ | 14.36¢ | 19.03¢ | 16 |
| #16 | TXU Energy | 18.40¢ | 13.81¢ | 22.79¢ | 36 |
| #17 | Payless Power | 19.56¢ | 18.55¢ | 21.22¢ | 10 |
No 100% Renewable Plans
Frontier Utilities does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Rhythm Energy, Energy Texas or Atlantex Power.
Our Methodology
How We Calculate NPS Scores
Our scoring system analyzes customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Google reviews of each provider
- AI Analysis: We score each review on a 1-10 recommendation scale and filter out spam, off-topic, and employee reviews
- Minimum Data: Providers with fewer than 25 scored reviews are shown as “Not yet rated”
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing daily from ComparePower’s live plan data.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from every competitive Texas utility area (Oncor, CenterPoint, AEP Texas Central, AEP Texas North, TNMP, and Lubbock Power & Light)
- Usage Levels: We display pricing at 500, 1,000, and 2,000 kWh/month to show how rates vary by consumption
- Coverage: 17 major retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: Monthly complaint data since January 2022
- Categories: Billing, Service & Disconnection, Slamming/Cramming, and Other
- License Holders: The PUC reports complaints per license holder, so brands that share a license share the same counts
- Size: Counts are not adjusted for the number of customers a provider serves
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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