Explore Payless Power Plans
PROVIDER REVIEW
Payless Power Review 2026
Payless Power has carved out a distinct niche in the Texas electricity market since its founding in 2005 by three brothers in Fort Worth. Specializing in prepaid electricity plans with no deposit or credit check requirements, the company serves customers who may face barriers with traditional providers. Customer sentiment is notably strong, with a 4.8-star rating and a True NPS of 79, indicating high satisfaction levels. The provider’s regulatory track record is also solid, with just 18 PUC complaints over the past 12 months—well below the industry average of 120.
PAYLESS POWER
Complete Provider Analysis
While Payless Power excels in customer service (scoring 72/100) and offers flexible payment options with daily usage notifications, there’s room for improvement in billing clarity, which scores 62/100. This suggests some customers find prepaid billing structures less straightforward than traditional plans. The company’s Texas-based, bilingual customer support and same-day connection options remain key differentiators for those prioritizing accessibility and convenience.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Payless Power’s complaint history from the PUC database.
Total Complaints (12 mo)
18
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
9
Slamming/Cramming
2
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Payless Power customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I’m a 65 yr old disabled citizen on a fixed income and I enjoy the pay as you go option. I’ve been with them nearly two years and on those short to paycheck months, Payless Power has kindly covered the 1 or two days without cutting off my service. There’s even been times that they have added $15-$20 from the reward program to my balance because I didn’t use all my plan’s kWhs.”
Verified
“We have been with Payless Power for EIGHT years! Excellent customer service. Great company. If I’m short on my balance on a day I can’t add money, they add money to your account to keep you positive – ‘Deferred payment.’ Excellent company! I’ll never change. No complaints.”
Verified
“I have been with Payless Power for years. Straightforward pricing, no gimmicks, no crazy disconnections, and only experienced an outage during Hurricane Harvey. No extreme charges post pandemic like other carriers. I strongly recommend Payless for power.”
Verified
“This is a great company and a good way to stay up-to-date with your payments! I like it because you can never forget and it’s digital so it’s so much easier – it comes straight to your phone in a text. What more could you want?”
Verified
“I love that I can pay at my usage and I don’t have all the extra hidden charges that all the other companies have. My bill has literally been cut in half with pay as you go. I have been with the company going on 2 years and at this point with rates being what they are with the big companies, I plan to stay with Payless Power.”
Critical Feedback
Verified
“The electricity rates are expensive, and the billing is confusing. The bill doesn’t clearly show or explain all the charges, making it very difficult to understand what you’re actually paying for. Customer service is even worse. I waited over an hour just to speak with a representative. They couldn’t clearly explain the adjustments or extra charges and kept putting me on hold.”
Verified
“I’m on Social Security and Disabled so not big on the $5 fee for payments under $75 OR the $30 Reconnection Fee as it happens frequently, increasing the bill quite a bit. They do turn it back on pretty quickly so that’s a plus. On the fence with prepaid.”
Verified
“I like the fact that it’s prepaid. I’m really satisfied with that. But I’ve gone out of town for weeks at a time and my bill never changes. No one is using the electricity. I’ve even unplugged TVs. I feel like I’m being played on the amount of usage.”
FINAL VERDICT
Our Recommendation
Payless Power: Recommended
Top choice for flexible, no-deposit electricity
Payless Power earns our recommendation as a standout option in the prepaid electricity market. With an impressive 4.8-star rating and a True NPS Score of 79, customer satisfaction runs notably high for this Fort Worth-based provider. Their customer service score of 72/100 reflects solid support, though the billing clarity score of 62/100 suggests some customers find prepaid billing structures less straightforward than traditional plans. On the regulatory front, Payless Power’s 18 PUC complaints over 12 months sits well below the industry average of 120, indicating relatively few escalated issues. Since 2005, they’ve carved out a niche serving customers who need electricity without credit checks or upfront deposits—a genuine lifeline for those rebuilding credit or facing financial constraints. While prepaid plans require more active account monitoring, Payless Power executes this model better than most competitors.
Pros
- Excellent overall rating at 4.8 out of 5 stars
- Strong customer loyalty with NPS score of 79
- Customer service rated excellent at 72/100
- Only 18 complaints yearly versus 120 industry average
- Zero service quality complaints in past 12 months
- Minimal slamming/cramming issues with just 2 complaints
- Prepaid model helps customers avoid surprise bills
Cons
- Billing transparency score of 62 leaves room for improvement
- Some customers report confusing billing statements
- 9 billing-related complaints suggest statement clarity issues
- Credit explanations could be communicated more clearly
- Usage notifications may need better timing or detail
Best For
- Customers with poor or no credit history
- Renters wanting to avoid large deposits
- Those who prefer pay-as-you-go flexibility
- Customers seeking quick service activation
- Budget-conscious users who want spending control
PRICE COMPARISON
How Payless Power Compares
See how Payless Power’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Payless Power Avg Price
18.6¢/kWh
Market Rank
#17 of 17
vs Market Average
23.2% above
Market Average
15.1¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.06¢ | 6.84¢ | 17.80¢ | 24 |
| #2 | Constellation | 13.50¢ | 12.62¢ | 14.23¢ | 9 |
| #3 | Energy Texas | 13.66¢ | 6.84¢ | 17.80¢ | 24 |
| #4 | 4Change Energy | 14.15¢ | 6.70¢ | 19.31¢ | 39 |
| #5 | Gexa Energy | 14.24¢ | 6.80¢ | 21.42¢ | 35 |
| #6 | Atlantex Power | 14.31¢ | 13.00¢ | 15.70¢ | 10 |
| #7 | Discount Power | 14.48¢ | 6.76¢ | 19.65¢ | 31 |
| #8 | APGE | 14.89¢ | 6.70¢ | 23.40¢ | 89 |
| #9 | Just Energy | 14.96¢ | 8.67¢ | 22.21¢ | 69 |
| #10 | Amigo Energy | 15.01¢ | 14.24¢ | 16.07¢ | 23 |
| #11 | Tara Energy | 15.24¢ | 15.12¢ | 15.38¢ | 5 |
| #12 | Frontier Utilities | 15.29¢ | 6.80¢ | 21.42¢ | 30 |
| #13 | Cirro Energy | 15.47¢ | 6.78¢ | 19.65¢ | 26 |
| #14 | Reliant | 16.53¢ | 12.39¢ | 20.59¢ | 41 |
| #15 | Direct Energy | 16.94¢ | 14.44¢ | 20.15¢ | 21 |
| #16 | TXU Energy | 17.88¢ | 13.87¢ | 22.86¢ | 30 |
| #17 | Payless Power This Provider | 18.64¢ | 18.32¢ | 19.19¢ | 8 |
No 100% Renewable Plans
Payless Power does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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