Explore Rhythm Energy Plans
PROVIDER REVIEW
Rhythm Energy Review 2026
Rhythm Energy launched in 2021 as a Houston-based startup with a clear focus: delivering 100% renewable electricity through a modern, tech-driven platform. The company has earned a 4.8-star rating with a strong NPS of 78, reflecting solid customer satisfaction. Their regulatory record shows 73 PUC complaints over the past 12 months, below the industry average of 120. While customer service scores well at 78/100, billing clarity at 53/100 suggests room for improvement in helping customers understand their charges.
RHYTHM ENERGY
Complete Provider Analysis
What sets Rhythm apart in the competitive Texas market is their rate parity policy—renewing customers receive the same rates as new customers, an uncommon practice in the industry. Founded by energy veteran PJ Popovic and backed by Goldman Sachs private equity, the company has grown rapidly, acquiring Inspire Clean Energy in 2024 for national expansion. Their appeal centers on combining environmental commitment with transparent pricing, though prospective customers should review plan documents carefully given the moderate billing clarity scores.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Rhythm Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
73
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
39
Slamming/Cramming
7
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Feb 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Rhythm Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I have loved working with Rhythm Energy. The customer service is so great which is not common with companies, they have been very accommodating. Raul helped me renew today and made the process so easy, he was so great. I was also helped by another man but sadly can’t remember his name but kudos to him too. I also love the usage reports they send and the app/website is great as well and very user friendly.”
Verified
“Customer service was great, they even connected my electricity the day I bought my house after 5pm! Grateful for this, due to my seller disconnecting their utilities and I had no power! I called Rhythm, they let me know they’d place a ticket in ASAP with services expected to be restored early morning the next day… well about an hour after my call I had power! Thank you, glad I made the switch!”
Verified
“Best energy provider in entire Texas. I got an issue where I needed to change my unit to a different location within a week of starting the service. Customer support did the transfer in 5 minutes. I am very grateful for the service provided by Rhythm and strongly recommend them for someone who is shopping for new electricity plans in Texas.”
Verified
“I had Rhythm for years and everything was great. Then I got lured into another discount electric dealer because of a special promotion they were doing. My bills skyrocketed. I am so glad I was able to switch back to Rhythm. Sorry I abandoned you.”
Verified
“I spoke to your customer service representative Orvil today and was very impressed with the excellent customer service he provided. He was very professional, courteous and helpful and answered all the questions I had and addressed my concerns in short order. Thanks very much Rhythm Energy!”
Critical Feedback
Verified
“Be careful on selecting the average billing. Part of this would be on me, but they are not clear on how they settle it when they offer it to you. What happens is they keep a running balance, so if you sign up for a long term contract you get this huge balloon payment at the end based off of your use, but at the rate of what they would be charging you. I thought I was liking Rhythm until I had to switch because their offer for power was not that great.”
Verified
“Another review mentioned them failing to change their payment method and they did the same with me and now they’re charging me. How do you go from charging my current card to charging an old one? Doesn’t make sense. All the good reviews are from people barely signing up. But wait until you have an actual problem with your account. They will leave you hanging and they promise they’ll call back, but don’t.”
Verified
“It was a great service while we used it but I cancelled a week ago over the phone. That service is continuing even though I have called twice and I am paying for someone else’s electric bill. Their website also states that customer service is available 7 days a week and that is not true, you cannot reach them on the weekend.”
FINAL VERDICT
Our Recommendation
Rhythm Energy: Recommended
Modern green energy experience with strong customer satisfaction
Rhythm Energy earns our recommendation as a standout option in the Texas electricity market. This tech-forward startup, backed by Goldman Sachs and founded in 2021, has quickly established itself with impressive customer sentiment metrics: a 4.8/5.0 star rating and a True NPS Score of 78, indicating strong customer loyalty. Their customer service score of 78/100 reflects responsive support, while their PUC complaint record of 73 complaints over 12 months sits well below the industry average of 120, suggesting fewer regulatory issues than typical providers. However, the billing clarity score of 53/100 indicates room for improvement—customers may need to pay closer attention to bill details and plan terms. For environmentally-conscious consumers who appreciate a modern, app-driven experience and can navigate occasional billing complexity, Rhythm delivers a compelling green energy package.
Pros
- Excellent overall rating at 4.8 out of 5 stars
- Strong customer loyalty with NPS score of 78
- Top-tier customer service scoring 78 out of 100
- Zero service quality complaints filed with PUC
- 40% fewer PUC complaints than industry average
- No significant slamming or cramming issues reported
Cons
- Billing transparency score of 53 needs improvement
- 39 billing-related complaints suggest confusing statements
- Bill communications could be clearer for customers
- Some customers report difficulty understanding charges
Best For
- Tech-savvy customers who prefer app-based account management
- Environmentally-conscious shoppers prioritizing renewable energy
- Customers who value responsive customer service
- Those comfortable reviewing bills carefully for accuracy
- Consumers seeking a modern alternative to legacy providers
PRICE COMPARISON
How Rhythm Energy Compares
See how Rhythm Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Rhythm Energy Avg Price
15.6¢/kWh
Market Rank
#8 of 17
vs Market Average
5.2% below
Market Average
16.5¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | 4Change Energy | 14.08¢ | 7.60¢ | 19.62¢ | 35 |
| #2 | Energy Texas | 15.11¢ | 9.35¢ | 20.60¢ | 20 |
| #3 | Tara Energy | 15.14¢ | 12.29¢ | 18.50¢ | 15 |
| #4 | Constellation | 15.18¢ | 12.92¢ | 17.12¢ | 11 |
| #5 | Discount Power | 15.25¢ | 7.69¢ | 22.21¢ | 26 |
| #6 | Cirro Energy | 15.42¢ | 7.69¢ | 22.21¢ | 25 |
| #7 | APGE | 15.46¢ | 7.59¢ | 23.60¢ | 88 |
| #8 | Rhythm Energy This Provider | 15.61¢ | 9.35¢ | 20.60¢ | 16 |
| #9 | Just Energy | 15.77¢ | 7.79¢ | 21.81¢ | 68 |
| #10 | Atlantex Power | 16.06¢ | 14.38¢ | 18.20¢ | 10 |
| #11 | Frontier Utilities | 17.09¢ | 7.78¢ | 22.42¢ | 30 |
| #12 | Gexa Energy | 17.14¢ | 7.78¢ | 22.42¢ | 30 |
| #13 | Reliant | 17.33¢ | 11.95¢ | 23.21¢ | 50 |
| #14 | Direct Energy | 17.48¢ | 14.90¢ | 23.58¢ | 19 |
| #15 | Amigo Energy | 17.65¢ | 16.59¢ | 19.60¢ | 22 |
| #16 | TXU Energy | 18.78¢ | 13.88¢ | 24.29¢ | 44 |
| #17 | Green Mountain | 18.80¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 18.87¢ | 18.38¢ | 19.33¢ | 8 |
100% Renewable Energy Plans
Rhythm Energy Green Plans
16 plans
Avg Green Price
15.6¢/kWh
Green Provider Rank
#2 of 7
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Energy Texas | 15.11¢ | 20 |
| #2 | Rhythm Energy This Provider | 15.61¢ | 16 |
| #3 | Atlantex Power | 16.24¢ | 5 |
| #4 | Gexa Energy | 17.14¢ | 30 |
| #5 | Green Mountain | 18.80¢ | 20 |
| #6 | Reliant | 18.83¢ | 9 |
| #7 | TXU Energy | 19.67¢ | 5 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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