Explore Rhythm Energy Plans
PROVIDER REVIEW
Rhythm Energy Review 2026
Rhythm Energy launched in 2021 as a Houston-based green energy startup founded by industry veteran PJ Popovic, and has quickly established itself as a notable player in the Texas market. With a 4.8-star rating and an NPS of 78, customer sentiment runs strongly positive. The company’s regulatory track record is also solid, with 70 PUC complaints over the past year—well below the industry average of 120. However, their Billing Clarity Score of 54/100 suggests some customers find invoices difficult to interpret, an area worth monitoring.
RHYTHM ENERGY
Complete Provider Analysis
What sets Rhythm apart is their commitment to 100% renewable energy across all plans and a rare policy of offering renewing customers the same rates as new sign-ups—eliminating the common frustration of loyalty penalties. Their 2024 acquisition of Inspire Clean Energy signals ambitious national expansion. While tech-savvy consumers will appreciate their modern digital experience, prospective customers should review plan documents carefully given the lower billing clarity scores reported by some users.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Rhythm Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
70
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
38
Slamming/Cramming
8
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Rhythm Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I had a really stressful situation with my service being disconnected, and Orvil was incredibly helpful. From the moment he got on the phone, he was calm, professional, and actually took the time to listen to my situation instead of just repeating policy. He was able to work with me and provide a solution that made a huge difference for my family. I truly appreciate his understanding, kindness, and willingness to help when I needed it most. Customer service like this is rare, and it did not go unnoticed.”
Verified
“I will save over 20% of my electricity cost by switching to Rhythm from OhmConnect. I did not have a confusing harangue of ‘offers’ and ‘tiers’ to contend with—my Rhythm plan was simple and fixed and I can focus on the important things like using less when possible and saving money at the same time. Use less, pay less, what a concept! And Marisol and Karen helped me get through the ID verification, which was way harder for me because I do not use cell service.”
Verified
“Rhythm has been the best energy provider by far and I have used many providers. I renewed this year in March and signed up for the shift plan and it truly has saved me money. I run my AC at 65 every day and my projected bill is at $106. Finally an energy provider I trust and will stay with.”
Verified
“Signed up and got my power turned on within 15 minutes, for $0 down. Chose a flexible plan that has rates under $6 for the non-peak hours, and even the on-peak rates are lower than any of the companies I compared to. I’m very happy with their services.”
Verified
“It was time for my contract renewal with Rhythm. I was with Entrust Energy prior to Rhythm acquiring them and I have had some of the best customer service. I would recommend Rhythm if you’re searching for a reputable utility provider. Thanks again Orville for your help in finding me the best plan for a guy on a fixed income.”
Critical Feedback
Verified
“Unfortunate move-out process. If you don’t cancel your account before your contract ends, you will be transitioned into a month-to-month plan that has a flat rate which is literally the same amount as your bill. However, the issue is that no warning emails are sent out—only ‘Don’t delay, renew your electricity plan now.’ Not once did I get a notice saying my account would be ‘month to month’ or ‘cancel your account before we charge you.’ So for just a week of service, I was charged significantly more than expected.”
Verified
“Save yourself the headache and use a different provider. As a new customer, I spent days in a loop of providing the same documents (lease and attestation) over and over. Their staff doesn’t keep account notes, so you’ll have to re-explain your situation every time you call. Despite my landlord personally verifying my move-in and being promised service by Friday, they still failed to act. It took a formal escalation just to get the bare minimum done.”
Verified
“This feels like bait and switch. The rate quoted is not the rate I got. I should have stayed with TXU.”
FINAL VERDICT
Our Recommendation
Rhythm Energy: Recommended
Strong choice for tech-savvy green energy customers
Rhythm Energy earns our recommendation as a modern, customer-focused electricity provider. Backed by Goldman Sachs and launched in 2021, this Houston-based startup has quickly established itself with impressive customer satisfaction metrics—a 4.8/5.0 star rating and a True NPS of 78 demonstrate genuine customer loyalty. Their customer service score of 78/100 reflects responsive support, while their PUC complaint record of 70 complaints over 12 months sits well below the industry average of 120, indicating fewer regulatory issues than most competitors. However, their billing clarity score of 54/100 suggests room for improvement in how charges are communicated—customers should review bills carefully and ask questions when needed. For those seeking a tech-forward experience with renewable energy options, Rhythm delivers a polished, modern platform backed by solid customer satisfaction data.
Pros
- Excellent overall rating at 4.8 out of 5 stars
- Strong customer loyalty with NPS score of 78
- Excellent customer service scoring 78 out of 100
- Complaints 42% below industry average (70 vs 120)
- Zero service quality complaints in past 12 months
- Very low slamming and cramming issues (only 8 complaints)
Cons
- Billing transparency needs improvement at 54 out of 100
- Billing-related complaints make up 54% of total issues
- Some customers report confusing bill statements
- Time-of-use and credit explanations could be clearer
Best For
- Tech-savvy customers who prefer app-based account management
- Environmentally conscious households prioritizing green energy
- Customers who value responsive customer service
- New-to-Texas residents wanting a modern provider experience
- Those willing to trade billing simplicity for a cutting-edge platform
PRICE COMPARISON
How Rhythm Energy Compares
See how Rhythm Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Rhythm Energy Avg Price
15.1¢/kWh
Market Rank
#4 of 17
vs Market Average
6.6% below
Market Average
16.1¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | 4Change Energy | 13.86¢ | 7.19¢ | 19.31¢ | 35 |
| #2 | Energy Texas | 14.59¢ | 8.32¢ | 20.60¢ | 20 |
| #3 | Constellation | 14.67¢ | 12.71¢ | 16.52¢ | 12 |
| #4 | Rhythm Energy This Provider | 15.06¢ | 8.32¢ | 20.60¢ | 16 |
| #5 | Discount Power | 15.17¢ | 7.38¢ | 22.21¢ | 26 |
| #6 | Cirro Energy | 15.17¢ | 7.38¢ | 22.21¢ | 26 |
| #7 | APGE | 15.40¢ | 7.18¢ | 23.60¢ | 96 |
| #8 | Atlantex Power | 15.48¢ | 13.98¢ | 17.30¢ | 15 |
| #9 | Just Energy | 15.67¢ | 7.29¢ | 21.71¢ | 69 |
| #10 | Amigo Energy | 15.98¢ | 14.60¢ | 17.56¢ | 24 |
| #11 | Tara Energy | 16.31¢ | 15.84¢ | 16.88¢ | 5 |
| #12 | Frontier Utilities | 16.36¢ | 7.38¢ | 21.82¢ | 30 |
| #13 | Gexa Energy | 16.37¢ | 7.38¢ | 21.82¢ | 30 |
| #14 | Reliant | 16.68¢ | 11.91¢ | 23.21¢ | 42 |
| #15 | Direct Energy | 17.43¢ | 13.90¢ | 23.58¢ | 18 |
| #16 | Payless Power | 18.42¢ | 17.98¢ | 18.73¢ | 8 |
| #17 | Green Mountain | 18.81¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | TXU Energy | 18.83¢ | 13.48¢ | 24.59¢ | 44 |
100% Renewable Energy Plans
Rhythm Energy Green Plans
16 plans
Avg Green Price
15.1¢/kWh
Green Provider Rank
#2 of 7
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Energy Texas | 14.59¢ | 20 |
| #2 | Rhythm Energy This Provider | 15.06¢ | 16 |
| #3 | Atlantex Power | 15.81¢ | 5 |
| #4 | Gexa Energy | 16.37¢ | 30 |
| #5 | Green Mountain | 18.81¢ | 20 |
| #6 | Reliant | 18.95¢ | 3 |
| #7 | TXU Energy | 19.76¢ | 5 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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