Explore Rhythm Energy Plans
PROVIDER REVIEW
Rhythm Energy Review 2026
Rhythm Energy launched in 2021 as a Houston-based startup focused exclusively on renewable energy plans. Founded by energy industry veteran PJ Popovic and backed by Goldman Sachs private equity, the company has grown into Texas’s largest independent green energy provider. Customer sentiment is strong, with a 4.8-star rating and an NPS of 77, reflecting high satisfaction levels. The company’s regulatory track record is also solid, with just 42 PUC complaints over the past year—well below the industry average of 120. However, billing clarity scores (57/100) suggest some customers find their bills confusing.
RHYTHM ENERGY
Complete Provider Analysis
Rhythm distinguishes itself through several customer-friendly policies, including rate parity for renewing customers—meaning existing customers receive the same pricing as new sign-ups, which is uncommon among Texas electricity providers. The company’s 2024 acquisition of Inspire Clean Energy signals ambitious national expansion plans. While customer service scores are healthy at 76/100, the lower billing clarity rating indicates room for improvement in how charges are communicated. Tech-savvy consumers prioritizing renewable energy may find Rhythm’s modern approach appealing.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Rhythm Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
42
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
23
Slamming/Cramming
4
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Rhythm Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I called and spoke to a gentleman who was very polite. I told him what my average usage was and my top usage, and explained I was searching for a new energy provider because my current plan was raising my rates by $0.03-$0.04 per kilowatt hour. I also expressed my dislike of my previous provider’s surcharges. He understood and gave me several options. It was quick and easy, took about 15 minutes. He got me a discounted rate based upon my usage and a plan that worked for my needs.”
Verified
“I just enrolled and, while I haven’t yet experienced any on-going customer service requests, I was very impressed with the enrollment. The process was very thorough, easy to understand and simple. My rep, Mauro, was professional and able to answer my questions. It didn’t feel like he was just reading from a script. He seemed to genuinely understand what I was asking and why. So far I’m very impressed.”
Verified
“Switching to Rhythm was a great decision. Great prices, transparent business, no hidden costs or fine print. Five stars, highly recommended!”
Verified
“We’re so excited to start our service with Rhythm. Our other provider was just getting way out of hand and we felt there had to be a better plan for us. Set up was so simple! They did all the work for us. Really hoping that Rhythm is a better choice for our family so that we can remain with them for many years to come!”
Verified
“The online sign up experience with Rhythm Energy was quick and easy. I will be saving a bundle every month compared to my current electric company. My only regret is that I didn’t do this sooner.”
Critical Feedback
Verified
“Although my initial time with Rhythm Energy was fine, my time after switching to a new provider has been terrible. Not only was my account auto-renewed to a plan I never consented to AFTER I switched energy providers, but my account was charged a cancellation fee for a plan I never consented to or was aware of. After explaining the situation multiple times and having to ask my representative to please stop speaking over me as I was trying to explain, the fee was not removed.”
Verified
“I had a great experience my first 2 years with Rhythm and never had a problem reaching anyone… until it was time to transfer my service. They never answered the phone and didn’t return my calls when the automated operator said someone would. After several days and many hours of attempts to reach someone, I resorted to emailing them to cancel. I initially wanted to transfer my service but since they weren’t responsive like they had been, I decided against it.”
Verified
“Easy to set up but if you have any changes, like trying to transfer service, it’s very difficult and you will have to go through a few people before you get anyone who listens to exactly what you need.”
FINAL VERDICT
Our Recommendation
Rhythm Energy: Recommended
Modern green energy experience with strong customer satisfaction
Rhythm Energy earns our recommendation as a standout choice in the Texas electricity market. This tech-forward startup, backed by Goldman Sachs, has quickly established itself with impressive customer sentiment metrics—a 4.8-star rating and an NPS score of 77 indicate genuinely satisfied customers. Their customer service score of 76/100 reflects responsive support, while their regulatory record is equally strong with just 42 PUC complaints over 12 months, well below the industry average of 120. The one area for improvement is billing clarity, scoring 57/100, which suggests some customers find their statements less straightforward than ideal. Despite being founded just in 2021, Rhythm has built a solid reputation for delivering a modern, app-driven experience with renewable energy options. They’re particularly well-suited for customers who appreciate digital-first interactions and want to support green energy without sacrificing service quality.
Pros
- Exceptional overall rating of 4.8 out of 5 stars
- Outstanding customer loyalty with NPS score of 77
- Excellent customer service scoring 76 out of 100
- Complaint rate 65% below industry average (42 vs 120)
- Zero service quality complaints filed in 12 months
- Minimal slamming/cramming issues with only 4 complaints
Cons
- Billing transparency score of 57/100 leaves room for improvement
- 23 billing-related complaints suggest confusing statement formats
- Bill notifications and credit explanations could be clearer
- Time-of-use rate communication needs better clarity
Best For
- Tech-savvy customers who prefer app-based account management
- Environmentally conscious households seeking green energy plans
- Customers who value responsive customer service
- Those looking for a modern alternative to legacy providers
- Homeowners comfortable with digital billing and communications
PRICE COMPARISON
How Rhythm Energy Compares
See how Rhythm Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Rhythm Energy Avg Price
12.1¢/kWh
Market Rank
#1 of 17
vs Market Average
20.3% below
Market Average
15.1¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy This Provider | 12.06¢ | 6.84¢ | 17.80¢ | 24 |
| #2 | Constellation | 13.50¢ | 12.62¢ | 14.23¢ | 9 |
| #3 | Energy Texas | 13.66¢ | 6.84¢ | 17.80¢ | 24 |
| #4 | 4Change Energy | 14.15¢ | 6.70¢ | 19.31¢ | 39 |
| #5 | Gexa Energy | 14.24¢ | 6.80¢ | 21.42¢ | 35 |
| #6 | Atlantex Power | 14.31¢ | 13.00¢ | 15.70¢ | 10 |
| #7 | Discount Power | 14.48¢ | 6.76¢ | 19.65¢ | 31 |
| #8 | APGE | 14.89¢ | 6.70¢ | 23.40¢ | 89 |
| #9 | Just Energy | 14.96¢ | 8.67¢ | 22.21¢ | 69 |
| #10 | Amigo Energy | 15.01¢ | 14.24¢ | 16.07¢ | 23 |
| #11 | Tara Energy | 15.24¢ | 15.12¢ | 15.38¢ | 5 |
| #12 | Frontier Utilities | 15.29¢ | 6.80¢ | 21.42¢ | 30 |
| #13 | Cirro Energy | 15.47¢ | 6.78¢ | 19.65¢ | 26 |
| #14 | Reliant | 16.53¢ | 12.39¢ | 20.59¢ | 41 |
| #15 | Direct Energy | 16.94¢ | 14.44¢ | 20.15¢ | 21 |
| #16 | TXU Energy | 17.88¢ | 13.87¢ | 22.86¢ | 30 |
| #17 | Payless Power | 18.64¢ | 18.32¢ | 19.19¢ | 8 |
100% Renewable Energy Plans
Rhythm Energy Green Plans
24 plans
Avg Green Price
12.1¢/kWh
Green Provider Rank
#1 of 4
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Rhythm Energy This Provider | 12.06¢ | 24 |
| #2 | Energy Texas | 13.66¢ | 24 |
| #3 | Atlantex Power | 14.56¢ | 5 |
| #4 | Gexa Energy | 15.32¢ | 30 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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