Explore Rhythm Energy Plans
PROVIDER REVIEW
Rhythm Energy Review 2026
Rhythm Energy launched in 2021 as a Houston-based startup committed to 100% renewable energy across all plans. The company has earned a 4.8-star rating from customers, with a Net Promoter Score of 77 reflecting strong satisfaction. Rhythm distinguishes itself by offering renewing customers the same rates as new sign-ups—an uncommon practice in Texas. On the regulatory side, their license (shared with Energy Texas) recorded 96 PUC complaints over the past 12 months, below the 202-complaint average across tracked providers. However, billing clarity scores suggest room for improvement in invoice transparency.
RHYTHM ENERGY
Complete Provider Analysis
Founded by energy veteran PJ Popovic, Rhythm has positioned itself as a tech-forward alternative in the Texas market. The company’s customer service score of 76/100 indicates generally positive support experiences, though the billing clarity score of 57/100 suggests some customers find their statements confusing. Rhythm’s 2024 acquisition of Inspire Clean Energy signals ambitious national expansion plans, building on its position as Texas’s largest independent green energy provider.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology scores each customer review and filters out spam, off-topic and employee reviews to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
We analyze each provider’s Google customer reviews and score every review on a 1-10 recommendation scale. Reviews that are spam, off-topic, or written by employees are filtered out. NPS is the percentage of promoters (9-10) minus the percentage of detractors (1-6), mapped to a 3.0-5.0 star scale.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Rhythm Energy’s complaint history from the PUC database.
Note: The PUC reports complaints per license holder. Rhythm Energy operates under RHYTHM OPS LLC, which also covers Energy Texas, so these figures include complaints for that brand too.
Total Complaints (12 mo)
96
Avg. Across 15 Providers
202
Billing
52
Service & Disconnection
37
Slamming/Cramming
7
Other
0
Monthly Complaint Trends (Jan 2022 – Sep 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, and starting or providing service, plus complaints about improper disconnection, insufficient notice before disconnection, or reconnection after payment.
Complaints the PUC files outside the billing, service, and slamming/cramming categories.
CUSTOMER REVIEWS
What Customers Are Saying
Recent Google reviews from Rhythm Energy customers, quoted as written (long reviews are shortened). We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
“I just enrolled and, while I haven’t yet experienced any on-going customer service requests, I was very impressed with the enrollment. The process was very thorough, easy to understand and simple. My rep, Mauro, was professional and able to answer my questions. It didn’t feel like he was just reading from a script. He seemed to genuinely understand what I was asking and why. So far I’m very impressed.”
“We’re so excited to start our service with Rhythm, our other provider was just getting way out of hand and we felt there had to be a better plan for us. Set up was so simple! They did all the work for us. Really hoping that Rhythm is a better choice for our family so that we can remain with them for many years to come!”
“Switching to Rhythm was a great decision. Great prices, transparent business, no hidden costs/fine print. Five star, highly recommended!!!”
“I called and spoke to a gentleman unfortunately, I don’t remember his name and he was very polite. I told him what my average usage was and my top Usage was, and told him I was searching for a new energy provider because my new plan was raising my rates by $.03-$.04 a kilowatt hour. I also expressed my dislike of TXU energy of their surcharges. He understood and gave me several options. It was quick and easy. Took about 15 minutes. He got me a discounted rate based upon my usage and a plan with several rebates of keeping up with my regular usage. I was very happy and grateful. There was only…”
“Hanna was great. She broke everything down and explained everything in detail. She was very helpful in explaining everything to me in detail to the terms. It was a pleasant experience. Thank you!”
Critical Feedback
“All though my initial time with Rhythm Energy was fine, my time after switching to a new provider has been terrible. Not only was my account auto-renewed to a plan I never consented to AFTER I switched energy providers, but my account was charged a cancellation fee for a plan I never consented to or was aware of. After explaining the situation multiple times & having to ask my representative today to please stop speaking over me as I was trying to explain the situation, the fee was not removed. The Rhythm team could also not provide any other evidence that shows that I renewed my plan. I’m…”
“Do not sign up for this company. If you do, do not enroll in average billing. They will not let you settle it until account it closed or in my case, they let it accumulate for 22 months and slapped me with a $900 charge at the close of the account. Other providers have either balanced out at the end of the year or during lower power usage months to prevent such freakish high final billing. Shady and a horrible way to end the contract with a customer.”
“I think i made a mistake by selecting this electricity because when tried to contact, call just got an automated answer and call got disconnected. I used a referral link but the plan given to me was different and I didn’t get any response.on my calls.”
FINAL VERDICT
Our Recommendation
Rhythm Energy: Recommended
Strong choice for tech-savvy green energy customers
Rhythm Energy earns our recommendation as a modern, tech-forward option in the Texas electricity market. With an impressive 4.8-star rating and a True NPS of 77, customer sentiment is overwhelmingly positive. Their customer service score of 76/100 reflects generally responsive support, though the billing clarity score of 57/100 suggests some customers find their bills harder to interpret than expected. On the regulatory front, Rhythm recorded 96 PUC complaints over the past 12 months—below the 202-complaint average across the 15 licenses we track, though these raw counts aren’t adjusted for customer base size. Note that this count includes complaints for Energy Texas, which shares the same license holder. Founded in 2021 with Goldman Sachs backing, Rhythm delivers a polished digital experience that appeals to environmentally conscious customers who prefer managing their energy through modern apps and interfaces.
Pros
- Excellent 4.8/5.0 star rating reflects strong customer satisfaction
- Outstanding NPS score of 77 indicates high customer loyalty
- Customer service score of 76/100 rated excellent
- PUC complaints below average among tracked providers
- Good billing transparency score of 57/100
- Strong overall performance across all measured categories
Cons
- Billing transparency score of 57 leaves room for improvement
- 52 billing-related PUC complaints in past 12 months
- 37 service and disconnection complaints filed with PUC
- PUC data shared with Energy Texas under same license
- Bill clarity could be enhanced for customer understanding
Best For
- Tech-savvy customers who prefer app-based account management
- Environmentally conscious households seeking green energy options
- Customers who value a modern, streamlined digital experience
- Those comfortable navigating detailed billing structures
- Younger professionals and digital natives new to choosing providers
PRICE COMPARISON
How Rhythm Energy Compares
See how Rhythm Energy’s electricity rates compare to other Texas providers. Prices are average all-in rates (including utility delivery charges) across each provider’s plans in every Texas utility area we track, at the selected monthly usage level.
Rhythm Energy Avg Price
13.5¢/kWh
Market Rank
#1 of 17
vs Market Average
12.8% below
Market Average
15.5¢/kWh
Texas Providers We Track (1,000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy This Provider | 13.52¢ | 7.23¢ | 19.58¢ | 35 |
| #2 | Energy Texas | 14.02¢ | 7.23¢ | 19.58¢ | 40 |
| #3 | Constellation | 14.32¢ | 12.82¢ | 16.32¢ | 10 |
| #4 | Gexa Energy | 14.46¢ | 7.03¢ | 20.61¢ | 42 |
| #5 | Cirro Energy | 14.82¢ | 7.06¢ | 20.83¢ | 38 |
| #6 | 4Change Energy | 14.90¢ | 7.03¢ | 20.09¢ | 61 |
| #7 | Discount Power | 14.93¢ | 7.06¢ | 20.83¢ | 38 |
| #8 | Just Energy | 14.95¢ | 6.90¢ | 22.21¢ | 83 |
| #9 | APGE | 15.06¢ | 6.70¢ | 23.40¢ | 107 |
| #10 | Atlantex Power | 15.15¢ | 13.40¢ | 16.42¢ | 12 |
| #11 | Frontier Utilities | 15.52¢ | 7.03¢ | 20.61¢ | 36 |
| #12 | Tara Energy | 15.57¢ | 15.06¢ | 17.01¢ | 6 |
| #13 | Amigo Energy | 15.62¢ | 14.26¢ | 17.70¢ | 29 |
| #14 | Reliant | 16.13¢ | 11.86¢ | 20.83¢ | 41 |
| #15 | Direct Energy | 16.69¢ | 14.36¢ | 19.03¢ | 16 |
| #16 | TXU Energy | 18.40¢ | 13.81¢ | 22.79¢ | 36 |
| #17 | Payless Power | 19.56¢ | 18.55¢ | 21.22¢ | 10 |
100% Renewable Energy Plans
Rhythm Energy Green Plans
35 plans
Avg Green Price
13.5¢/kWh
Green Provider Rank
#1 of 4
100% Renewable Providers (1,000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Rhythm Energy This Provider | 13.52¢ | 35 |
| #2 | Energy Texas | 14.02¢ | 40 |
| #3 | Atlantex Power | 15.41¢ | 6 |
| #4 | Gexa Energy | 15.55¢ | 36 |
Our Methodology
How We Calculate NPS Scores
Our scoring system analyzes customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Google reviews of each provider
- AI Analysis: We score each review on a 1-10 recommendation scale and filter out spam, off-topic, and employee reviews
- Minimum Data: Providers with fewer than 25 scored reviews are shown as “Not yet rated”
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing daily from ComparePower’s live plan data.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from every competitive Texas utility area (Oncor, CenterPoint, AEP Texas Central, AEP Texas North, TNMP, and Lubbock Power & Light)
- Usage Levels: We display pricing at 500, 1,000, and 2,000 kWh/month to show how rates vary by consumption
- Coverage: 17 major retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: Monthly complaint data since January 2022
- Categories: Billing, Service & Disconnection, Slamming/Cramming, and Other
- License Holders: The PUC reports complaints per license holder, so brands that share a license share the same counts
- Size: Counts are not adjusted for the number of customers a provider serves
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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